Return, Exchange, and Refund Policy

Strictly no return/refund/exchange of items.

Jay-Ann Jewelry values the satisfaction of their customers. We only sell brand new and authentic jewelry pieces. Thus, a full refund is only implemented if we sell you fake items. You will be advised to return the item on its original form and packaging. Once it’s already authorized, we will send you a full refund less any shipping charges. If conditions are not met, we reserve the right to reject any refund, returns, and exchange.

Shipping and Delivery

Shipping will take 3-5 days depending on the location. The buyer will shoulder fix-shipping fee of Php 250. All items are shipped through LBC.